Yes, of course! Simply go to our Customer Care Desk and ask for a Welbee’s Loyalty Club Card. You will be asked for your personal details and given a new card. Customer Care will also provide you with printed vouchers to redeem your points.
Yes, of course! Simply go to our Customer Care Desk and ask for a Welbee’s Loyalty Club Card. You will be asked for your personal details and given a new card. Customer Care will also provide you with printed vouchers to redeem your points.
Yes! You can have both the app and the physical card. If you would like to obtain a card, go to our Customer Care Desk and request the Welbee’s Loyalty Club Card.
Yes! You can either:
The points you collect will remain valid for 24 months.
Your old points will be transferred to your new Welbee’s Loyalty Club App or Card. However, if you have been inactive for over 13 months, your points will be lost.
Yes! Go to our Customer Care Desk so that our team can transfer your points to your desired account.
Yes, you can. Go to our Customer Care Desk, and the Welbee’s team will exchange your points for your choice of vouchers. Then, your vouchers will be available on your app, ready to be redeemed at selected shops.
If you would like to convert your points into donations, head to the Donation section of the app. Then, select the NGO you want to donate to, as well as the number of points you would like to donate.
Cashback is valid during the following month. To see your cashback balance, log in to the app.
Gift vouchers are valid for three months.
Simply download the app onto your new phone and log in to your existing account. All your points, cashback balance and vouchers will display as expected.
Go to our Customer Care Desk and give the team your ID card number, passport number, Loyalty Card number or mobile number. They will then provide you with your registered email address, which you can use to log in to your account.
If you have forgotten your password:
We would love to hear from you! Visit welbees.mt/contact/, select Loyalty App as the Department, and fill in your contact details. Our staff will then contact you to set up a conference call.